Tedford Housing’s Response to COVID-19

Tedford Housing

Creating pathways from homelessness to home.

Giving Voice: Housing people during COVID-19

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Giving Voice

The following article was published in The Times Record on 5/8/20 and written by Jennifer Iacovelli, Tedford Housing’s director of development.

A week into our second monthlong stay-at-home order, and it’s hard to get away from the news stories about COVID-19. It has affected our everyday life, personally and professionally, in a way that I’m not sure any of us were ever prepared. The articles from our Giving Voice column have illustrated how Tedford Housing, The Gathering Place, Mid Coast Hunger Prevention Program and Oasis Free Clinics have reacted to and adjusted services to meet the needs of our community’s most vulnerable neighbors.

While we have all had to make changes in the way in which we work with our clients, we continue to offer much-needed programs and services. Even while practicing extreme social distancing, Tedford Housing’s overarching goal continues to be to find our clients safe, permanent housing. This feat can be challenging enough without a global pandemic, as our clients have many barriers to break through in the process of finding that pathway from homelessness to home.

We have shared that Tedford Housing’s buildings are closed to the public and staff are working from home as much as possible. Case managers are meeting with clients mostly via phone, email or text. Zoom is used from time to time, but only if the client has the capability of using such an application.

So how does this new, different way of working affect finding housing? For one thing, it slows the already slow process down. Tedford Housing staff aren’t the only ones working remotely. Landlords and property managers may not be in their offices and only checking their email or messages once/day or even once/week. Same thing with the offices that manage housing vouchers. In-person tours of a potential apartment are no longer happening during COVID-19, so everything is done via a camera, including inspections that are required by specific housing vouchers once an apartment is found. Vetting is much more difficult for both landlord and tenant when you lose the ability to be in the same room with a person.

As far as the case managers at our adult and family shelters go, it’s business as usual. They may not be in the office every day during the week, but they continue to work with clients to find apartments, fill out applications and guide our shelter guests through the many steps it takes to get to the point of signing a lease. One of our families moved into an apartment without seeing it first. Though it made the mom a bit uncomfortable, she talked with her case manager about how she could always look at other options in a year if she wasn’t happy with the apartment. The main goal was to move out of the shelter into permanent housing.

Two of what we call long term stayers in our adult shelter and one family in our family shelter have found housing during this difficult time. Being in the shelter for over 300 days, these individuals overcame some big obstacles to sign their leases with the help of their case manager. Moving has become particularly difficult because most of our clients rely on help from friends. With social distancing and restrictions on travel with people other than your household become a challenge. Our partners at Goodwill and Habitat for Humanity’s Restore are temporarily closed, which limits our ability to help clients access the household items they need to furnish their new apartment. We have to take extra precautions with volunteers who help sort and gather donations to fulfill clients’ moving checklists. Once in an apartment, our case managers then “follow” clients for up to 12 months to help ensure a smooth transition. Losing the personal touch of on-site meetings can be tough because you lose the cues that body language can give you if a person is having a hard time. Many of our clients are struggling with isolation, financial stresses and addiction, making it harder to keep people stable and supported via the telephone.

Tedford Housing is making it work during this pandemic, especially our case managers. We are happy to report that people are still being housed even if it takes a bit more time.

Giving Voice: It takes a community effort to get through difficult times

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Giving Voice

The following article was published in The Times Record on 4/10/20 and written by Jennifer Iacovelli, Tedford Housing’s director of development.

I am working from home as I write this article, typing away on my laptop in my office. One of my sons is chatting away with his 5th grade “lunch crew” buddies via Zoom, while my other son, a freshman, finishes up baking some sugar cookies. He chose sugar cookies because that’s what could be made with the ingredients available to him right now.

Earlier I drafted a grant proposal, spoke with some shelter meal donors by phone and helped my 5th grader with some math. Soon I’ll take a break to walk the dog and eat a late lunch, which will consist of whatever I have in the kitchen. I guess this is our new normal for the time being.

COVID-19 has changed the way we all work and live. In Tedford Housing’s case, we’ve had to expand our hours rather than decrease our operations. With safe community spaces like The Gathering Place and Curtis Memorial Library closed during the day, it’s essential for our adult shelter to be open 24 hours / day. Because we normally close between 8 a.m. and 3:30 p.m. during the week, this change means a lot of new logistics and expenses that weren’t in our plans. At the very least, it means we need staffing 24 hours at our adult shelter, and we need to feed our shelters guests three meals per day.

In an effort to practice social distancing and to comply with Gov. Janet Mills’ executive order to shelter safely at home, we are spreading staff out as much as possible. Some, like me, are working from home if and when we can. Our supportive housing and outreach case managers are checking in with people via phone, text and email. Tedford Housing’s buildings are closed to the public. Only staff and guests are allowed into our shelters.

Yesterday was my morning to be in the admin office and to deliver lunch to shelter guests. I’ll be back tomorrow in the afternoon. We’ve spread out our staff to cover our “headquarters” so people can still drop off needed donations outside our door on Middle Street during business hours. (Though at this point we are only accepting essential donations that we need right now such as cleaning supplies and paper products.)

Our adult shelter staff are the ones on the frontlines day in and day out. Not only is our shelter open 24 hours, but we also have some guests staying in local hotel rooms so that we can properly practice social distancing. The distance means that food needs to be delivered to two places every day.

Basic needs like food and shelter are absolutely essential right now. Sheltering safely at home only works if you have a home (and one that’s safe). When neighbors need help in times like this, it truly takes a community to provide the basics.

We are thankful to so many donors, volunteers and partners who are helping us to keep operating during this time. Mid Coast Hunger Prevention Program is providing lunches Monday – Saturday, while a neighbor is delivering lunch on Sunday. Our regular Meal-A-Month volunteers continue to prepare and deliver dinner every night, leaving the food outside the shelter and ringing the bell to alert staff. The Brunswick School Department has been providing breakfast and lunches during the week for school-aged children and working on technology access for those who may have difficulty with remote learning. A local donor provided handmade masks for Tedford Housing staff who are working at the shelter or delivering meals. Pathway Vineyard Church is continuing its Tuesday night community meal on a take-out basis and bringing some over to the shelter at the end of the night. The Bath YMCA, right down the road from one of our family supportive housing units, is providing free meals for kids. Mid Coast Hospital provided thermometers for guests to track their temperature each day. Supporters have stopped by to drop off cleaning supplies, toilet paper and other essentials outside our admin office door. We appreciate the well wishes through the glass storm door! And we are thankful for the monetary donations coming in from neighbors, local organizations, funders and other supporters to help us with the many unexpected expenses we are incurring during this pandemic.

These are difficult and challenging times for many of us, regardless of socioeconomic background. If this pandemic teaches us anything, it’s that it truly takes a community effort to get through difficult times.

Nonprofits and Mainers: A Match Made in Heaven

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Giving Voice

The following article was published in The Times Record on 2/14/2020 and written by Jennifer Iacovelli, Tedford Housing’s director of development.

As I sat down to write this article, I realized that it would be published on Valentine’s Day. Whether you celebrate the “holiday” or not, it’s a day that’s supposed to be dedicated to love. From the nonprofit perspective, we are always in need of a little love. We’re often looking for support in the form of donations, time and advocacy for the cause we represent.

Coincidently (or maybe not?), Tuesday February 11th was Nonprofit Day. The Maine Association of Nonprofits (MANP) used the day as a way to educate Mainers about the many contributions nonprofits make to our state. Did you know that 1 in 6 Maine workers are employed by a Maine nonprofit? According to MANP’s Adding Impact report, that translates to over 98,000 nonprofit jobs, $4.7 billion annually in wages and approximately $271 million in personal income tax revenue for our state.

In fact, the nonprofit sector is the 5th largest employer in the state of Maine, with healthcare and social service organizations accounting for about 30% of those jobs and hospitals employing 37% of workers in nonprofit jobs. The third largest piece of the nonprofit pie is education at 18%.

By definition, nonprofits are charitable organizations focused on specific missions that benefit the common good. With so many nonprofits in our state, it makes sense that these organizations would need to rely on individuals to donate money to our programs. And we do. Though Tedford Housing has revenue streams coming from private foundations, United Ways, state and federal grants and income/reimbursements from the programs and services we offer to clients, approximately 17% of our fiscal year 2019 budget came directly from individual donors.

Nonprofits are lucky in that individuals in Maine are generous. According to Maine Philanthropy Center’s Giving in Maine 2019 report for individuals, 21% of all Mainers at just about every income level report charitable giving on their taxes. Since not all giving is reported on tax returns, the report also states that it is estimated that 53% of Mainers donated $25 or more to charity in 2016. Individual giving took up the largest piece of total charitable giving in Maine in 2016 at 65%, with foundations being second at 24%.

The bottom line is that nonprofits depend on individuals like you to support our work in Maine communities. These donations not only help us fulfill our missions, but they also support the overall health of our state’s economy. This Valentine’s Day may be a good day to show a little love to a nonprofit you support. There are certainly a number of wonderful nonprofits to support with a donation just in the town of Brunswick.

If you’re not sure which nonprofit is the best match for you, don’t fret. There are some steps you can take to find that match. As a start, think about the organizations you already interact with. If you already have a relationship with a nonprofit, thank them by taking the extra step to make a donation. Do a simple google search to see which nonprofits are doing work in your town. Be sure to visit the nonprofit’s website to make sure its mission aligns with your core beliefs. You can also research nonprofits and their finances on Guidestar.org. When in doubt, pick up the phone and call a local nonprofit to find out more about their work and what support you could provide that would be most helpful to them. As a director of development, I can say I don’t mind at all when people call to ask questions and show interest in making the most impact with a gift.

Will you show a little love to a nonprofit to celebrate Valentine’s Day?

Giving Voice: The many contributions of the business community

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Giving Voice

The following article was published in The Times Record on 9/20/19 and written by Jennifer Iacovelli, Tedford Housing’s director of development.

You often hear nonprofits talk about how they couldn’t do their important work without the support of the business community. This statement is true, but it can be hard to put into words how much this support really does make a difference.  

First, let’s be clear about what “support” means. While monetary donations are amazing and necessary to help keep Tedford Housing’s programs and services alive for our neighbors most in need, many businesses go above and beyond sending along a check. In fact, we love it when we actually get to work alongside our business supporters. This may be in the form of volunteering or just visiting our offices to find out what’s going on with our clients and what their needs and challenges are in finding and maintaining stable, permanent housing. 

Atlantic Federal Credit Union, Bath Savings Institution, Camden National Bank, Coldwell Banker Residential Brokerage, Five County Credit Union, Home Sweet Maine Realty, Mechanics Savings Bank and Norway Savings Bank, for example, all participate in various state and local initiatives that directly support nonprofits who provide basic needs services to the community. Not only do these local businesses send along checks to Tedford Housing, they hand deliver said checks and make it a point to learn about our services and offer their help in other ways. I remember I once had a group from Camden National Bank delivering holiday gifts for me one year when I was short on time. They had a blast playing Santa for a day. 

As you may know, Tedford Housing partners with Pathway Vineyard Church to bring a free Christmas store to families in need during the holidays. We get tremendous support from local businesses during this huge effort. Carter’s Freeport has donated brand new beautiful pajamas to Tedford Housing’s smallest clients through the Pajama Program. Eaton Peabody and Bilodeau Insurance Agency always make their way over to support us with holiday gifts from their staff. Mid Coast Medical Group held a sock drive for our adult shelter. Employees from the LL Bean safety division and Brunswick Taxi put their resources together for their own donation drives for Tedford’s clients during the holidays.  

There’s also Mustard Seed Bookstore who quietly inquires about the kids at our family shelter during the holidays and then hand picks literary gifts for them. Now You’re Cooking held a promotion for customers to bring their dull knives back to the store for credit for new ones and donated the turned in knives, newly sharpened, to Tedford. Wyler’s donated proceeds of sales during their busy holiday shopping season along with items collected from our wish list. Liberty Mutual in Lewiston helped us purchase warm winter items for all 16 guests in our adult shelter. 

We may receive our largest amount of donations during the holiday months, but we certainly see donations coming in throughout the year. J & J Cleaners was happy to clean donated blankets so we could provide them to a shelter guest moving into housing. Bisson Moving and Storage helps us when we are in a pinch and need to move a larger amount of furniture donations, delivering them to their new homes. We also love working with SimplySized Home who thinks of Tedford Housing when cleaning out their clients’ homes who are downsizing. Our clients moving into permanent housing end up with everything they need to start fresh in a new place.  

With Tedford Housing focused on housing, we rely on volunteers to provide meals every night of the year at our adult shelter. Some of the local restaurants that chip in every month to provide meals include The Great Impasta, Mae’s Café, Scarlet Begonias, Richard’s Restaurant and Sam’s / Kentucky Fried Chicken. Gelato Fiasco provided gelato for a fun “garden to table” meal at our family shelter this summer, while Wild Oats Bakery added bread and Scatter Good Farm gave us a beautiful box of freshly gleaned produce to add to the meal. Volunteers also pick up donations of pastries and coffee twice per week from Starbucks and deliver the goods to our shelter. Wicked Joe Coffee Roasting Co. generously gives us 5lbs / month of their yummy roasts. 

This is not an exhaustive list of Tedford Housing’s business supporters by any means, but it paints a good picture of the partnerships that exist in our community. We haven’t even mentioned the faith community, local schools and other nonprofit community partners who help us with meals for the shelter, volunteer their time or donate proceeds from events and donation drives.  

It may sound cliché but nonprofits like Tedford Housing really couldn’t do the work we do without that extra support from the local business community. If your business would like to become more involved with Tedford Housing, feel free to reach out to me at jennifer@tedfordhousing.org.  

Giving Voice: Flipping the Calendar to Volunteer Opportunities

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Giving Voice

The following article was published in The Times Record on 8/23/19 and written by Jennifer Iacovelli, the director of development for Tedford Housing and author of Simple Giving: Easy Ways to Give Every Day.

It’s funny how mindsets tend to change with the flip of the calendar. It seems like Mainers – and those tourists visiting our amazing Vacationland state – start to realize colder weather and the realities of a more structured schedule lie ahead once July turns into August. Summer-themed items are a thing of the past in stores and the back to school supplies are starting to get replaced by Halloween decorations. 

I was lucky enough to squeeze in a vacation with my two sons between the end of summer track and the beginning of football practices. Since being back from vacation I’ve been focused on getting backpacks filled with school supplies and clothes from the Ready Set Go to Learn (RSG2L) program (which I wrote about in a Giving Voice column published last year) for Tedford Housing’s school-aged clients. I’m also prepping for two visits from Bowdoin student volunteers for orientation and the college’s annual Common Good Day. Students will be back on campus before we know it. 

Our board members will start meeting again on a monthly basis, along with the important and focused committee work that will begin again. I’m also starting to think about the upcoming Warm Thy Neighbor season, which provides one-time, emergency heating assistance to extremely low-income families and individuals in the community. And, believe it or not, I also have our annual Christmas Store on the brain. We look forward to partnering with Pathway Vineyard Church once again to provide a free “store” for the families we serve during the holiday season. 

The realities of my job make me feel so fortunate that I am able to take my kids on a short vacation purely for our leisure. The outreach work by our case managers to neighbors in the community who are homeless or at risk of becoming homeless continues to rise. Our two homeless shelters for individuals and families continue to remain full. Worries are heightened as the start of school gets closer and the temperatures begin to dip. 

The good news is that there are always silver linings to our work. There are the success stories of those individuals and families moving into permanent housing. There’s the help we receive from volunteers who sort the donations of household items, toiletries and cleaning supplies from generous supporters to help people set up their new homes. There are our regular supportive housing tenants who are helping to coordinate a crew that will put together a new playset we were able to purchase with funding from the Rotary Club of Bath. We are also elated to hear that the Merrymeeting Project for homeless youth, which Tedford Housing could no longer fund, has a new home with the Midcoast Community Alliance.  

That flip of the calendar from the carefree summer vacation mode to more serious school and work mode often gives people new motivation to help others. I tend to see a spike in inquiries regarding volunteer opportunities or ways people can contribute to our everyday work in the community creating pathways from homelessness to home. If you feel so inclined to be more involved with Tedford Housing, I’d love to chat with you. Our summer fellow from Bowdoin, Elise Hocking, did a great job identifying more volunteer opportunities for us. These opportunities include picking up and delivering meals to the shelter, making packets for our RentSmart programs for shelter guests, helping us maintain our wait list, sorting donations or managing our volunteer schedule. I’m also open to your ideas around helping to support Tedford Housing and the people we serve. Feel free to give me a call at 207-729-1161, ext. 101 or send me an email at jennifer@tedfordhousing.org. 

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